RETURNS
For standard, non-personalized products, email cayleaflearning@gmail.com within 30 days of delivery to request a return. Items must be unused, unwashed, and in their original condition, with included accessories. Include your order number and the item you wish to return. Contact us before sending anything back; we will provide return instructions and the correct return address.
EXCHANGES
Exchanges are available for eligible unused items, subject to stock availability. If your preferred replacement is unavailable, we can process an eligible return for a refund. Buyers pay return shipping for a change of mind and any price difference or shipping cost for the replacement, disclosed before the exchange is confirmed.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us promptly, ideally within 7 days of delivery, with your order number and clear photos of the item, packaging, and shipping label. Keep the packaging while we review the issue. Do not use damaged drinkware or handle broken glass. For confirmed damage, defects, or our shipping errors, we will offer a replacement or refund and cover any required return shipping. We will tell you whether a return is necessary.
REFUNDS
After an eligible return is received and inspected, we will email you the outcome. Approved refunds are issued to the original payment method within 10 business days; your bank may take additional time to post the credit. Original shipping charges are not refunded for change-of-mind returns. Shipping charges are refunded when applicable for our error or a confirmed damaged or defective item.
PERSONALIZED ITEMS
Personalized or custom-made items are not eligible for change-of-mind returns or exchanges. Damaged, defective, or incorrect personalized items remain eligible for review and a remedy.
CANCELLATIONS
Email us as soon as possible to request a cancellation or order change. We will confirm whether it can be accommodated before processing or shipment. Once shipped, the applicable return process applies.
QUESTIONS
Contact cayleaflearning@gmail.com with your order number. This policy does not limit rights that apply under consumer law.
